Mobile APP Crash Troubleshooting
There are many factors that cannot be controlled and affects the performance of the APP (i.e., the device’s technical capabilities, available and free memory, free disk space, cpu power, phone model, weather conditions, surrounding high rise building, atmosphere, etc.) and can cause the mobile APP to crash or not to start.
Use this guide to help understand and troubleshoot possible causes:
Check for the following on the mobile device if points are not pulling:
• The device should have a clear view of the sky. The following can hinder low
strength signal
-inside a building or shopping center
-inside the underground area
-Heavy rain,
-surrounded by various concrete building, and obstacles,
-high rise buildings,
-Trees
• Possible Lack of Enough Memory.
Memory Close all open APPs to free the memory and try to login again and continue working
with the APP.
• Possible Not Enough Disk Space.
Make sure you have enough FREE storage space in your mobile. At least 300 to 500MB is
recommended for your mobile to function well.
• Reboot your mobile.
Sometimes if you are working inside a shopping mall, underground or inside a concrete building,
your mobile internet and GPS connection get jammed or blocked. Reboot your mobile in order
to reset your connection and get connected again.
• Clear ClickTime App Mobile Data & Cache.
• Uninstall Clicktime and reinstall ClickTime APP
• The device should have power (if the battery died or the phone is powered off,
location tracking stops).
• Power Saving Mode. The device should NOT be in power-saving mode.
• Airplane Mode. The device should NOT be in place on Airplane mode.
• The device should be a normal temperature (as with any piece of technology,
overheating or freezing can affect functionality).
• The app should be open in the background (do not force close the app).
• If the user restarts his mobile, the user should sign in to the ClickTime app again.