This guide explains the exact settings required for ClickTime GPS tracking to work reliably. All items below are mandatory: if any setting is changed or disabled, GPS Tracking and Monitoring may stop working and system will not show the GPS traking on the map.

Setup overview

• Install the ClickTime app and grant the permissions listed below.
• Keep the app allowed to run in the background all day.
• Do not change these settings during a shift.

Required permissions and settings

Location access

• Location: Always Allow
• Precise Location: ON
  Approximate location will not work.

Notifications

• Notifications: Allow
  Used for clocking alerts and important messages.

Motion and activity

• iPhone: Motion & Fitness must be ON.
• Android: Physical Activity permission must be ON.

Background operation

• iPhone: Background App Refresh must be ON and Location Access set to Always Allow.
• Android: Allow Background Activity or Allow Background Location must be ON.

Battery and power management (Android)

• Battery Optimization / Battery Saver must be OFF for ClickTime.
• If Battery Saver is required, add ClickTime to the device exception list so it is not restricted.

Device specific note

Device‑Specific Android Settings

Android manufacturers often use different names for the same power and background controls (Samsung, Xiaomi, Oppo, Huawei, Vivo, etc.). If you don’t see the exact labels listed in this guide, look for settings that control an app’s ability to run in the background or be excluded from power management.

Common alternative names

• Manage App if Unused    → may appear as Auto‑disable unused apps or Unused app management
• App Sleep                          → may appear as App hibernation, App standby, or Deep sleep
• Background Restrictions  → may appear as Background activity, Background usage limits, or Restrict background data
• Battery Optimization       → may appear as Power saver, Battery saver, or Optimize battery usage

What to do if you can’t find the exact term

• Search your phone settings for keywords: background, sleep, battery, optimize, unused.
• Check the manufacturer’s support pages for your phone model.
• Use an AI assistant or a web search with your phone model + “disable app sleep” or “battery optimization exceptions” to find the exact steps.

Why this matters Any of these restrictions can stop ClickTime from running in the background and will prevent GPS tracking from working reliably. Make sure ClickTime is excluded from app sleep and battery optimization on your device.

Do not change these settings during the day

Changing any of the required permissions or power settings while employees are working will likely cause Auto‑Clocking to fail. Examples of changes that break Auto‑Clocking:

• Turning off Location or switching to approximate location
• Disabling Background App Refresh or Background Activity
• Enabling Battery Saver without adding ClickTime to exceptions
• Turning off Motion & Fitness or Physical Activity

Short checklist for users

• [ ] Location set to Always Allow
• [ ] Precise Location ON
• [ ] Notifications allowed
• [ ] Motion & Fitness (iPhone) or Physical Activity (Android) ON
• [ ] Background App Refresh or Allow Background Activity ON
• [ ] Battery optimization OFF or ClickTime added to exceptions

Quick troubleshooting steps

• Confirm Precise Location and Always Allow are enabled.
• Check battery settings and remove ClickTime from optimization lists.
• Verify Motion & Fitness or Physical Activity permission is granted.
• Restart the device after changing settings.
• If problems persist, check your phone model’s support pages for manufacturer‑specific power management guidance.

Privacy Assurance Statement

ClickTime tracks employee GPS location only while they are clocked in for their shift. Tracking stops immediately once the employee clocks out. If an employee forgets to clock out, tracking will stop automatically when the system performs an auto clock-out, provided this feature has been enabled by the company or system administrator.