To ensure full functionality and compliance with company requirements, the ClickTime mobile app requires the following permissions to be enabled on your device:

• Location Services

• Motion & Fitness Tracking

• Photos Access

These permissions support key features such as clock-in validation, document access, and signature capture.

Common Issues When Permissions Are Not Granted

If the app is installed without granting full permissions, users may encounter the following problems:

Signature Not Saving

• When attempting to save a signature (e.g., during clock-in), the app may fail to save or proceed.

• Solution: Ensure Photos permission is enabled. This is required for storing and submitting signature images.

Document Access Errors

• Supervisors or employees may receive an error stating: “You do not have the right permission to download the document” when trying to view certificates, licenses, or shared files.

• Solution: Confirm that Photos and File Access permissions are granted to allow secure document downloads.

How to Fix Permission Issues

STEP 1

Open the Settings app on your phone.

STEP 2

Scroll down to the apps section located at the bottom of the settings page, then tap ClickTime.

STEP 3

Tap and select Photos, make sure the (all photos) are ticked and selected