Troubleshooting ClickTime Mobile App Permissions
To ensure full functionality and compliance with company requirements, the ClickTime mobile app requires the following permissions to be enabled on your device:
Location Services
Motion & Fitness Tracking
Photos Access
These permissions support key features such as clock-in validation, document access, and signature capture.
Common Issues When Permissions Are Not Granted
If the app is installed without granting full permissions, users may encounter the following problems:
Signature Not Saving
When attempting to save a signature (e.g., during clock-in), the app may fail to save or proceed.
Solution: Ensure Photos permission is enabled. This is required for storing and submitting signature images.
Document Access Errors
Supervisors or employees may receive an error stating: “You do not have the right permission to download the document” when trying to view certificates, licenses, or shared files.
Solution: Confirm that Photos and File Access permissions are granted to allow secure document downloads.
How to Fix Permission Issues
iOS Users:
Enable Photos Access
STEP 1Open the Settings app on your phone.
STEP 2Scroll down to the apps section located at the bottom of the settings page, then tap ClickTime.STEP 3Tap and select Photos, make sure the (all photos) are ticked and selected
See This Short YouTube Video Help for how staff member need to grant the proper permission when installing the ClickTime App
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