Troubleshooting Employee Login to the ClickTime APP

Troubleshooting Employee Login to the ClickTime APP

Overview 
This article  walks through how if you  you’re having trouble logging into your ClickTime account, follow the steps in this article to troubleshoot and get back into your account 

Possible cause: Using the wrong password
If you know which email address you used to sign up for ClickTime but you’re receiving a password is required message, you might be using the wrong password.

Solution: 
1. Make sure you type the correct password and try again
2. Reset your password, by taping on the [Forgot password], wait to the resett password email to come into your account and resett your password
3. Alternativly ask your office admin to resett your password. 

Possible cause: Using the wrong email address
If you know your password but you’re receiving the “Required Password” message, you might be using the wrong email address.
Solutions:
1. Try another email address you might have used to register your When I Work account.
2. Ask your manager what email address is listed in your employee profile, then try logging in again. 

If none of the above works, then try the following:

1. Office admin, can download the ClickTime APP and try themselves to log into the APP using the (employee email, password and company code)
If it works, this means the employee is entering the wrong credentials. From our experience, sometimes, the employees can make a typo mistake with 1 single character without noticing and spotting the error.
2. If the above does not work, please contact us and send us an email with the following information:  employee-no, name and email.

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