Location Tracking
Why time cards might be missing GPS information
ClickTime uses next-gen GPS and geofencing to give you the most accurate time cards report. Still, at times you may have time cards that are submitted with missing GPS data. This article outlines some of the reasons why your employees could be ...
What does No Activity (Lost Connection) Mean?
On the dashboard, No Activity (lost connection) appears when ClickTime have stopped receiving updates from the phone for 1 hour or more during the shift. No Activity (lost connection) can occur when: The phone is not currently connected to the ...
How does location tracking work in ClickTime?
With location tracking, you can see your team's location in real-time on a map and capture their location coordinates for reporting, all using GPS information sent from their mobile devices. How does location tracking work? The ClickTime mobile ...
How to enable “Background App Refresh” in your Android device
Background App Refresh must be enabled on your iOS device for anything to occur in the background (while the app is not on the foreground / or if the device is locked). To enable Background App Refresh, simply follow the steps below: Step 1 In ...
GPS live Tracking.
Why sometimes for some employees ClickTime is not tracking the employee's movements during the shifts? It is only tracking clock in and out time? Possible reasons Possible reasons why you can not see the employee route and movements on Google maps ...
Mobile App and Location Tracking Frequency
The ClickTime mobile app uses GPS data to track your staff’s locations. Location tracking allows organisation owners and managers to view the current locations of their staff, and their previous routes, and display time stamps showing where users ...
How to enable “Background App Refresh” in your iOS device
Background App Refresh must be enabled on your iOS device for anything to occur in the background (while the app is not on the foreground / or if the device is locked). To enable Background App Refresh, simply follow the steps below: Step 1 To enable ...
Best Practices for Using the ClickTime Mobile App
For Android & iOS GPS & Geofencing Issues: Android Devices All Versions - Make sure that background data is not restricted. You can find this in the app details page by going to Settings > Apps > All Apps > ClickTime > App Data Usage > Background ...
How to troubleshoot and fix common GPS device issues - Android edition
These steps may vary slight depending on your Android version Solution 1: Toggle Your GPS Turn off your GPS for some time (30 secs) then turn it on and allow it to search for the location again. Solution 2: Toggle Airplane Mode Switch it On and wait ...
How to fix troubleshoot and common GPS device issues - iOS edition
Solution 1: Toggle Your GPS on and off Turn off your GPS and then back on again. This allows it to look for the location and reestablish a connection. Solution 2: Toggle Airplane Mode Turn Airplane mode on for a little bit (5-10 seconds) and switch ...
Mobile GPS Troubleshooting
Mobile GPS Troubleshooting GPS is pulled from a combination of satellites, WiFi, and mobile data. There are many factors that cannot be controlled and affects the GPS (i.e., the device’s technical capabilities, weather conditions, surrounding high ...
Important considerations before staring to capture employee time attendance where GPS is required.
Clocking-out 1- Employees needs to make sure they clock out from their scheduled or Adhoc shifts. If an employee is not clocked-out from last shift, he will not able to clock-in to his next shift. an error message will be display to to the employee ...