Location Tracking
What causes location jitters: The "Office Site Jump"
What causes location jitters: The "Office Site Jump" Jitter is usually a "spike" that disappears quickly. Scenario: A worker is inside "The Yard" or job site. They are sitting at a desk or inside a building. The Cause: The phone loses its GPS ...
ClickTime Auto‑Clocking (Must‑Have Settings)
This guide explains the exact settings required for ClickTime Auto‑Clocking to work reliably. All items below are mandatory: if any setting is changed or disabled, Auto‑Clocking may stop working and employees will not be clocked in or out ...
Mobile Permissions Checklist for ClickTime Auto Clocking on Android and iPhone
Note: This configuration applies only to clients and users who use Auto Clock‑In/Out for their timesheets. It is not intended for clients or users who record time by manually clocking in and out. If your organization uses manual clocking, Click here ...
Ensuring ClickTime Works in the Background on Android Devices
Android Mobile Data Settings and Their Impact on Auto Clock‑In/Out Android devices include additional data‑management controls that can affect how apps run in the background. For ClickTime’s Auto Clock‑In/Out feature to work reliably, the app must be ...
App Not Opened Daily (Leads to OS Pausing the App)
If your company is subscribed to the Auto Clocking in /out feature, then read the below and follow the instruction Because mobile operating systems may pause apps that haven’t been opened recently, employees should open the ClickTime app at least ...
GeoFencec() Only Template For Capturing Entry / Exit
This document is intended solely for system administrators and technical developers responsible for configuring and maintaining the Auto Clocking settings. While it is accessible in the public knowledge base, it is not designed for end users or ...
Continuous Tracking Template
This document is intended solely for system administrators and technical developers responsible for configuring and maintaining Transistorsoft settings. While it is accessible in the public knowledge base, it is not designed for end users or general ...
How the ClickTime App Uses Geofencing to Detect Auto Clock‑in and Clock‑out
The ClickTime App uses geofencing technology to automatically record when employees enter or exit defined job sites. This ensures that clock‑in and clock‑out events are captured reliably, even if GPS or network services are temporarily unavailable. ...
Understanding Offline Mode vs GPS Off
ClickTime Mobile: Offline Mode & Location Tracking Explained There are four possible device scenarios to account for: Optimal Condition: Device has both internet access and GPS/location services enabled. Limited Location Access: Device is connected ...
Auto Clocking Best Practices for Field Teams
To ensure accurate and automated time tracking, companies using the ClickTime mobile app must configure devices correctly and train staff on best practices. This guide outlines everything from enabling GPS and push notifications to understanding ...
Battery level low
"Battery level low" appears when the phone's battery is 10% or less and we stop receiving location information. When a phone enters low battery mode, it can stop apps from collecting location information to conserve battery life. How To Resolve When ...
Allow all the time permission and precise location switched off
The reason "Always allow location switched off" or ""Precise Location Permission Switched Off" will appear for Android devices when this permission level is changed within the ClickTime app settings while clocked in. How To Resolve Ensure Allow All ...
Motion permission switched off globally
The reason "Motion permission switched off globally" will appear for iPhone devices when this permission level is changed while clocked in. How To Resolve 1. Enable Global Motion & Fitness First, ensure your iPhone is actually allowed to track motion ...
Location permission switched off globally
The reason "Location permission switched off globally" will appear when location has been switched off from being used for all apps on the device. How To Resolve Ensure Location is always switched on within your phone settings. For iPhone Go to ...
Common Reasons Location Tracking and Auto Clocking Not Working
A list of all scenarios that can cause location tracking to be lost on or the Auto Clock in/out time dose not work and how to prevent them Android auto enabled power save mode Android "Pause App Activity if Unused" Affects ClickTime Auto Clock‑In/Out ...
How to disable Android battery restrictions
Why Disable Battery Restrictions? Battery Saver or manufacturer battery optimizations can pause or throttle background activity on Android devices. That can stop ClickTime from recording mileage and location reliably. Disabling automatic Battery ...
Auto Clock in and Out Facts
FAQs Geofence Exit Behavior on iOS iOS typically requires ~100 meters of movement beyond the geofence radius before firing an exit event. If your geofence radius is 210 meters, the exit event will usually not fire until the device is roughly 310 ...
Why time cards might be missing GPS information
ClickTime uses next-gen GPS and geofencing to give you the most accurate time cards report. Still, at times you may have time cards that are submitted with missing GPS data. This article outlines some of the reasons why your employees could be ...
What does No Activity (Lost Connection) Mean?
On the dashboard, No Activity (lost connection) appears when ClickTime have stopped receiving updates from the phone for 1 hour or more during the shift. No Activity (lost connection) can occur when: The phone is not currently connected to the ...
How does location tracking work in ClickTime?
With location tracking, you can see your team's location in real-time on a map and capture their location coordinates for reporting, all using GPS information sent from their mobile devices. How does location tracking work? The ClickTime mobile ...
How to enable “Background App Refresh” in your Android device
Background App Refresh must be enabled on your iOS device for anything to occur in the background (while the app is not on the foreground / or if the device is locked). To enable Background App Refresh, simply follow the steps below: Step 1 In ...
GPS live Tracking.
Why sometimes for some employees ClickTime is not tracking the employee's movements during the shifts? It is only tracking clock in and out time? Possible reasons Possible reasons why you can not see the employee route and movements on Google maps ...
Mobile App and Location Tracking Frequency
The ClickTime mobile app uses GPS data to track your staff’s locations. Location tracking allows organisation owners and managers to view the current locations of their staff, and their previous routes, and display time stamps showing where users ...
How to enable “Background App Refresh” in your iOS device
Background App Refresh must be enabled on your iOS device for anything to occur in the background (while the app is not on the foreground / or if the device is locked). To enable Background App Refresh, simply follow the steps below: Step 1 To enable ...
ClickTime mobile app permissions
Note: This configuration applies only to clients and users who use manual clocking in and out for their timesheets. It is not intended for clients or users who rely on ClickTime’s Auto Clock‑In/Out feature. If your organization uses Auto ...
Best Practices for Using the ClickTime Mobile App
For Android & iOS GPS & Geofencing Issues: Android Devices All Versions - Make sure that background data is not restricted. You can find this in the app details page by going to Settings > Apps > All Apps > ClickTime > App Data Usage > Background ...
How to troubleshoot and fix common GPS device issues - Android edition
These steps may vary slight depending on your Android version Solution 1: Toggle Your GPS Turn off your GPS for some time (30 secs) then turn it on and allow it to search for the location again. Solution 2: Toggle Airplane Mode Switch it On and wait ...
How to fix troubleshoot and common GPS device issues - iOS edition
Solution 1: Toggle Your GPS on and off Turn off your GPS and then back on again. This allows it to look for the location and reestablish a connection. Solution 2: Toggle Airplane Mode Turn Airplane mode on for a little bit (5-10 seconds) and switch ...
Mobile GPS Troubleshooting
Mobile GPS Troubleshooting GPS is pulled from a combination of satellites, WiFi, and mobile data. There are many factors that cannot be controlled and affects the GPS (i.e., the device’s technical capabilities, weather conditions, surrounding high ...
Important considerations before staring to capture employee time attendance where GPS is required.
Clocking-out 1- Employees needs to make sure they clock out from their scheduled or Adhoc shifts. If an employee is not clocked-out from last shift, he will not able to clock-in to his next shift. an error message will be display to to the employee ...