FAQs
Why system automatically clocked out the employees from their shifts
The system automatically clocks out employees from their shifts if they forget to do so. This feature ensures that employees who miss clocking out from their scheduled or ad-hoc shifts are still accounted for. If an employee has clocked in for a ...
Why employee can not see the clock-in button or the use photo button when trying to clock in for his shift
There are two potential reasons why you might not see the clock-in or use photo button and can't proceed with the time clocking process Scenario #1 The phone screen might be small, or the current screen resolution is insufficient. Kindly adjust the ...
Manage blocked pop-ups on your browser
Depending on your current browser, some customers will face the issue that ClickTime Web application is not able to download and save their timesheet export file and some other customers might not be able to connect to XERO for the first time because ...
Why i cannot see my employee timesheet on the time attendance screen
I have scheduled my employees on the scheduler, but when I go to the time attendance screen, I am unable to see the employee's records on the time attendance screen? Answer Please make sure of the following: Make sure the employee shifts are ...
Mandatory Licenses & Compliance Requirements for Job Sites
Adding Licenses & Compliance Requirements Site mandatory compliances ensure that the right employees are assigned to shifts and that they have the licenses, training, and certificates needed to work at the site. What are the site mandatory ...
How does the clock-in/out with QR codes work?
This article explains the process of setting up a QR Terminal and using QR codes to start/stop shifts. 1. At first, decide what device you will use as a QR terminal. You can use a mobile phone/tablet with a good quality camera. We support both ...
How to hard refresh browser and clear cache
hy Would I Need to Hard Refresh My Browser Cache? The disadvantage of storing pages to the browser’s cache is that changes and enhancements made to the website aren’t always immediately visible to you. This is because the browsers usually store a ...
Could two supervisors be setup per site to receive alerts and notifications
At the moment, you can only assign one recipient per site. But you can do any of the following: Option #1 Create a group email that can be accessed by multiple supervisors. So all supervisors for that site now can access the alerts , since all of ...
Networks and Common Issues
Please note that we will attempt to provide specific instructions based on each operating system when the changes are noteworthy, but some instructions may vary based on what system you are running. Mobile phones nowadays provide an incredible amount ...
How to handle when an employee clocks out accidently from his shift!
In case your employee accidentally clocks out from his shift, there are three solutions to fix this scenario as follows: 1. Employee Can Clock-In against Adhoc Shift Your employee can clock-in again against Adhoc shift. This way, he will have two ...
How to Clear your web browser's cache, cookies, and history
At some stages, you might need to clear your browser cache. there are many sites that can give you a step-by-step guide on how to achieve this. Find below some links and URLs that will help you to clear your browser cache. Google Chrome Support ...
Where To Download ClickTime APP
ClickTime For Employees Google Play Store Apple Store ClickTime Admin For Supervisors Google Play Store Apple Store
How Does This APP Affect My Battery and Data Usage?
How Does This APP Affect My Battery and Data Usage for Android? ClickTime Mobile Attendance gets GPS data in the background and doesn’t run complicated software at the same time. So while it does use some power to get a GPS location, with ClickTime ...
Are Administrators Included in the User Count?
Are Administrators Included in the User Count? Since Administrators are also users, they do count in the monthly pricing Yes, administrators count towards the number of active users. Even though they may not track time personally, administrators do ...
Can I See Who's Working Now via the Administrative Dashboard?
Can I See Who's Working Now via the Administrative Dashboard? All clocked in employees will appear on your Who's in screen, along with their GPS locations. Yes! When employees clock in, you will be able to see this clock event in real-time via the ...
What Are Jobs & Projects?
What Are Jobs & Projects? Employees clock into jobs and tasks to record their time. A Job in corresponds to a job or customer in your business. When Employees clock time in ClickTime APP, they will select both a Job and optionally a Task to associate ...
Can Employees Add Jobs and Tasks From the Mobile App?
Can Employees Add Jobs and Tasks From the Mobile App? Administrators can give any employee the permission to add a job from the mobile app. Yes! Employees can add tasks from the mobile app if you choose to give them permission to do so. To allow ...
What Are Tasks & Activities?
What Are Tasks & Activities? Employees clock into jobs and tasks to record their time. A Task corresponds to a specific labour type in your business. For example, a business might use Tasks such as "Labor", "Travel", “Static”, “General Duties”, ...
What Are Pay Groups
What Are Pay Groups Pay Groups are portions of your organization that you group together for the purpose of payment processing? Example of a pay group might be “Weekly”, “Fortnightly”, “Doctors”, “Nurses”…etc You can export employees timesheet ...
Setup and configure your departments and teams
Understanding Departments and Teams in ClickTime What are Departments and Teams? ClickTime lets you organize your employees into groups using terms that best suit your company. You can choose to call these groups "departments," "teams," "workgroups," ...
Whenever I enter a time attendance record manually, the system rounds the entered time automatically
Whenever I enter a time attendance record manually, the system rounds the entered time automatically You need to check your rounding rules that has been set on time attendance setting screen
What about privacy issues with tracking my employees' locations from their phones?
What about privacy issues with tracking my employees' locations from their phones? GPS Monitoring & Tracking is a feature in ClickTime Mobile Attendance used to track and monitor location information a few times an hour. This information gets ...
Why I get an error message that employee email already exists when I'm trying to add them?
Why am I getting an error message that an employee's email already exists when I'm trying to add them? This can happen when you add and define a user with a particular email count, and then try to add the same user as an employee with the same ...
How do I set up an account for a user who is an employee and supervisor at the same time?
How do I set up an account for a user who is an employee and supervisor at the same time? You need to create two different accounts as follow: 1-Add the user as an employee on the employee page and add his personal email account to be ...
What is the difference between ClickTime™ APP and ClickTime Admin™
What is the difference between ClickTime™ APP and ClickTime Admin™ APP? ClickTime™ app is an APP to be used by employees, the APP allows employees to: A. view their weekly shifts, if they work against scheduled shifts B. Clock-in and out and submit ...
View Employee Clock In/Out Locations on Google Maps
You can view the where the employee clocked in and out from details on time attendance screen, by : A. Go to Time Attendance screen → TimeCard tab, then filter and display your employee’s time attendance data. B. On the timesheet records of the ...
How I can view timesheet history?
How I can view timesheet history? Finding out when timesheet records were created or approved, rejected or updated and who made the changes You can see a full breakdown of changes made to individual timesheet records by any of the below two methods: ...
How can I revoke an approval that was made incorrectly?
How can I revoke an approval that was made incorrectly? If an approval has been made in error, you have the option to mark the time record as PENDING, until further information is gathered and afterward you can either approve, reject or void the time ...
Can a project manager or timesheet admin approve time for some sites, jobs & projects only?
Can a project manager or timesheet admin approve time for some sites, jobs & projects only? Yes, the project manager, subcontractor, contractor of even office admin needs to be assigned the sites & jobs/project they are authorized to manage and also ...
Can I set up location-based restrictions for clocking in?
Can I set up location-based restrictions for clocking in? Yes. Click here to view how to accomplish this for the sites. Same idea if your employees clocks against job and projects
An employee forgot to clock in/out. What do I do?
An employee forgot to clock in/out. What do I do? In this case, you can manually enter the time record into the employee's timesheet.
Can I unlock a timesheet once it's been locked?
Can I unlock a timesheet once it's been locked? Yes – provided you have the right authority to lock & unlock time attendance records. Click here to check how to create users and assign a security profile to the user
My employees work on scheduled shifts, can my employees clock in against unscheduled shifts?
My employees work on scheduled shifts, can my employees clock in against unscheduled shifts? Yes – go to Setting → APP Setting → Time & Attendance Setting and make sure to tick and enable the Adhoc shifts:
How Can Geofencing Help Your Business?
How Can Geofencing Help Your Business? For security, cleaning, construction businesses and other industries where employees are frequently working at different locations, it can be nearly impossible to keep track of whether or not employees were at ...
What is GPS GeoFence?
What is GPS GeoFence? Geofencing is the use of the Global Positioning System (GPS) to create virtual boundaries around a location or job site. Like GPS Tracking, GPS GeoFencing is an optional feature in ClickTime Mobile Attendance. If enabled, GPS ...