Troubleshooting Receiving Alerts for Other Sites & Employees
Follow these steps to troubleshoot when supervisors or contractors receive alerts for unassigned sites or employees
Solution:
Ensure the supervisor or the contractor is assigned the correct sites. Go to Settings > Users & Permissions screen. Locate the contractor and click on the profile field in blue.
In the new window, select the Sites tab and make sure the contractor is assigned the correct sites.
Make sure the supervisor or the contractor is not assigned to receive time attendance alerts & notification for all sites by navigating to Setting > App Setting > Time Attendance Setting > Alerts Recipients tab
5. Make sure the employee is assigned to the right team or contractor if he is a contractor. navigate to the employee screen, and correct the employee's details if necessary to reflect the actual team or contractor he belongs to.
Related Articles
How to set up time attendance notifications & alerts
In ClickTime Australia, the Alerts and Notifications feature helps managers and supervisors stay informed about workforce activity in real time. Whether it’s a late clock‑in, missing clock‑out, early departure, or location‑based trigger, these alerts ...Could two supervisors be setup per site to receive alerts and notifications
At the moment, you can only assign one recipient per site. But you can do any of the following: Option #1 Create a group email that can be accessed by multiple supervisors. So all supervisors for that site now can access the alerts , since all of ...How do I set up an account for a user who is an employee and supervisor at the same time?
How do I set up an account for a user who is an employee and supervisor at the same time? You need to create two different accounts as follow: 1-Add the user as an employee on the employee page and add his personal email account to be ...Troubleshooting ClickTime Mobile App Permissions
To ensure full functionality and compliance with company requirements, the ClickTime mobile app requires the following permissions to be enabled on your device: Location Services Motion & Fitness Tracking Photos Access These permissions support key ...What is the difference between users and employees?
Our ClickTime web and mobile application were built to take into consideration small, medium and large organizations. Medium and large organizations have two types of employees as follows: Remote or field workers These employees will be able to use ...