No Internet Connection
Encountering the 'No internet connection' error can result from various factors, including your phone's system, version number, current location (e.g., indoors, underground), weather conditions, and reception signal strength. The optimal solution is to relocate to an area with better reception and internet connectivity.
The ClickTime app continuously monitors internet connectivity to track GPS locations of employees. Therefore, the system may detect a poor signal one moment and a strong signal the next. Rest assured, if you see this message on your phone, it doesn't mean it will persist indefinitely. As soon as a good signal is detected, the message will automatically disappear.
Related Articles
Networks and Common Issues
Please note that we will attempt to provide specific instructions based on each operating system when the changes are noteworthy, but some instructions may vary based on what system you are running. Mobile phones nowadays provide an incredible amount ...What does No Activity (Lost Connection) Mean?
On the dashboard, No Activity (lost connection) appears when ClickTime have stopped receiving updates from the phone for 1 hour or more during the shift. No Activity (lost connection) can occur when: The phone is not currently connected to the ...How to troubleshoot ClickTime app when it crashes
Mobile APP Crash Troubleshooting There are many factors that cannot be controlled and affects the performance of the APP (i.e., the device’s technical capabilities, available and free memory, free disk space, cpu power, phone model, weather ...Mobile GPS Troubleshooting
Mobile GPS Troubleshooting GPS is pulled from a combination of satellites, WiFi, and mobile data. There are many factors that cannot be controlled and affects the GPS (i.e., the device’s technical capabilities, weather conditions, surrounding high ...Troubleshooting Xero Export
Validation Exception Error Possible Reasons Leave names do not match between ClickTime and Xero Hire date is after the start of the pay period Solutions Check leave items in the timesheets, and use this to match the leave name in Xero - they must ...