Initial Setup
When you first subscribe to the annual plan, you need to specify the number of users (Admin Users & Employees) you would like to pre-pay for the next 12 months. Once you have specified this number, ClickTime will invoice you for the entire year based on the agreed number of users.
Subscription Renewal
Your annual plan will automatically renew on your subscription end date, adding an additional 12 months to your subscription. ClickTime will send you a reminder before the renewal date. Before the annual plan auto-renews, you can:
• Review and Renew: Adjust the number of users or renew your plan early.
• Switch to Monthly: Change to a monthly subscription plan at the end of your annual period. Note that you will lose the annual plan discount when switching to a monthly plan.
Billing and User Management
With our annual billing plan, you pre-pay for a nominated number of users for a 12-month period. This allows you to take advantage of our discounted annual rate. During the year, you can add extra users as needed, and they will also benefit from the same annual discounted rate. However, you cannot reduce the number of users during the annual period. You can only reduce the number of users when it is time to renew your annual plan.
Changing the Number of Users
As a system administrator, you have the ability to change the number of users when it’s time to renew your annual plan. If you find that you need to change the number of users with access to your ClickTime plan during the year, you can do so by contacting us.
• Adding Users During the Year: If you decide to add additional users to your ClickTime annual plan throughout the year (above the number of users you specified when you renewed or signed up for your annual plan), you can email us at admin@clicktime.com.au. You will be billed for the extra users at the prorated annual rate for the amount of time remaining on your initial annual term.
• Adjusting Users at Renewal: In the weeks before your annual subscription is due to renew, you can add or reduce the number of users you are pre-paying for in the next 12-month period. Once the new annual period takes effect, you have up to seven days to finalize the number of users.
Important Notes
• You have up to one week after the renewal date to cancel or adjust the number of users for your annual plan.
Canceling Your Annual Plan
• You can cancel an annual subscription at any time, but no refunds will be given for the
unused portion of your subscription.
cancellation is completed, you will lose access to your account.
• Data Export: Before canceling your service with ClickTime, we advise you to export
all the data you need from various screens such as employee, scheduler, sites,
customers, setup tables, and reports.
• Feedback: We would appreciate hearing from you about the reason for your cancellation
and if there is anything we can do to improve our service.
Annual Plan FAQs
Your Annual Plan will automatically renew for another 12 months on your subscription end date. ClickTime will send you a reminder in the weeks leading up to your renewal date, giving you time to make any necessary changes.
Yes, you can switch to a monthly subscription at the end of your annual period. You will need to make this change before the renewal date to avoid auto-renewal. Please note that switching to a monthly plan will result in losing the annual plan discount.
You can add additional users at any time during the year by emailing admin@clicktime.com.au. The additional users will be billed at a prorated annual rate for the remaining time on your current term.
You cannot reduce the number of users during the 12-month period. However, you can adjust the number of users when renewing your plan for the next year.
Before your annual subscription renews, you can add or reduce the number of users for the upcoming year. You have up to seven days after the new period starts to finalize the number of users.
You can cancel your Annual Plan at any time by emailing admin@clicktime.com.au. However, no refunds will be given for the unused portion of your subscription. Make sure to export any necessary data before canceling.
You have up to one week after the renewal date to cancel or adjust the number of users for your annual plan. After this period, the new terms will be locked in for the next 12 months.
No, there are no refunds for the unused portion of your annual subscription if you cancel early. You will lose access to your account as soon as the cancellation is completed.
When you first subscribe to the Annual Plan, you will need to specify the number of users you want to pre-pay for the next 12 months. ClickTime will invoice you based on this number.
Yes, any additional users added during the year will be billed at the same discounted annual rate, prorated for the remaining time on your current term.